Patient Reviews
Avenue D Family Dental Reviews
4401 Avenue D, Brooklyn, NY 11203
4.6 / 5
based upon 1027 reviews.
5 / 5
based upon 4 reviews.
Posted On: 11/04/2026 This dental office worked on my child’s teeth without taking any form of X-rays for 2 years resulting in him needing 5 root canals which they refused to preform and then dismissed us from their office. Though requested at the exact time of dismissal and still continuing, i am denied copies of paid for vital records, that legally belong to me, to continue his care elsewhere. After stating that I would be taking this to litigation, Dr Weiss via his representative Andrea, called to convince me to let them correct the matter at hand and take accountability by paying for the specialist needed to treat the degradation to my child’s teeth caused by the neglect of dr. Levi Grossman and the denial of service by avenue d family dental. We were coerced into going to the endodontist office to start with root canals on the two severely infected teeth and then when already in the middle of the root canal where there was no turning back, Dr. Weiss spoke to the endodontist several times back and forth ultimately told him that he would only be paying for half the treatment of the 2 teeth scheduled and that he would pay the other half at the next appointment, to which he paid the half that day. During my conversation with the endodontist regarding this conversation, he stated that he would not be able to go forward with this set up as the rcts would be completed that same day and had to be paid for in full, to which 1 tooth was done. I was told by the front desk staff that they were instructed to tell me by dr Weiss that I had to sign paperwork that I was never informed about and that’s why the split payment attempt was being arranged. I refused to acknowledge the mention of paperwork as it was never presented to me or explained to me at any point before, during or after this appointment nor did the endodontic staff have any clue what this paperwork was as no medical clearance or releases were necessary for this simple procedure. I asked for a receipt for the one tooth that was worked on that day. The remainder of his treatment was canceled by dr. Weiss and associates due to the fact that I would not allow them to coerce me via this unrelated 3rd party office (who became very uncomfortable with what dr Weiss was doing) into signing any paperwork that was never mentioned to me or required to attend this endodontist appointment. Because of this, they decided to call ACS on me and told them that I am neglecting my son’s dental care, not knowing that I have treatment scheduled elsewhere. This was a retaliatory action done by this practice given their difficultly in tricking me. Fortunately I am an educated, strong minded, BLACK mother, not easily swayed by deception as MY SONs care was unfulfilled. To file a false ACS report in retaliation to say that I am neglecting my son’s care because I am unwilling to sign paperwork that would ultimately prevent me from filing a lawsuit when the offer to take accountability for this office’s mismanagement of my sons dental care would be pulled right from under my feet as soon as I signed, is an egregious injustice and criminal to say the least. I hope that no one else going to this office ever has to go through something like this. I want this known to the public because this should never be how a child’s dental care should be handled or anyone’s for that matter. This is not a negotiation or hostage situation. Proper dental care is important for not only your physical health and well being but also your confidence and mental health! This is a teenager who is going through his beginning stages of his teen years and his first year of high school who was done a disservice and just needs his teeth properly fixed and this office is more fixated on causing mental harm on the both of us due to ego it very well seems. Cass J 
Google Review
Google Review Posted On: 10/01/2026 Talo N Google Review
Google Review Posted On: 09/17/2026 Lenore A Google Review
Google Review Posted On: 09/17/2026 I had a wonderful cleaning and excellent care. 👍 PG12GARZA I Google Review
Google Review Posted On: 09/16/2026 Excellent staff, professional, reassuring and experienced. Susan M Google Review
Google Review Posted On: 08/26/2026 Extremely friendly and prompt with timing! My cleaning visit went extremely smoothly, from walk-in to walk-out was 30 minutes as a new patient. Great dentist and highly recommend! Damien B Google Review
Google Review Posted On: 08/21/2026 I had been a client of Avenue d family dental since I was a kid and ever since they took on new owners and an answering service , the customer service has been terrible and I have not received the same quality of care that this office once offered. I have spent an entire week trying to get in contact with the office to no avail while myself and child are having dental emergencies. I made an appointment that was canceled the following day due to the office being closed, even though the hours listed stated that the office should be open at that time. This is the second time that I’ve had an appointment canceled because the office is closed when the office is actually open. I’ve had to resort to filing a complaint with a BBB and leaving this terrible review for an office that I once trusted. Girls G Google Review
Google Review Posted On: 08/12/2026 The staff helped me through my entire process. The dentist is excellent. He made this visit special for me. I would definitely recommend. Camilo D Google Review
Google Review Posted On: 08/01/2026 Terrible place!! Taking advantage of people in certain communities. Areas where there aren’t many options. You are not treated well if you aren’t willing to pay out of pocket for something! My insurance covers deep cleaning but said they they will be using high tech laser equipment that cost 3k out of pocket and offered payment plan. Actually , after X-ray the sales person comes in!! I said just use what insurance covers! They said they would get approval and call me to schedule appointment. Three months later, no call. I went in for swollen painful gums. They didn’t offer any other treatment for my pain. I actually had Ask doctor for mouthwash prescription I got from my previous provider .Doctor wrote prescription for discontinued product and specified no substitution. Pharmacy called and I called. He never wrote a new prescription. Fortunately for me, with time and my personal care routine, my gums got better. Overheard them telling an old man who thought he had finished paying for service that there was a fee he missed in the papers he signed. Man had accent indicating English was not his first language!! Like I said, taking advantage of people in certain communities!! Glenda M Google Review
Google Review Posted On: 07/31/2026 Tan C Google Review
Google Review Posted On: 07/28/2026 Rasheema S Google Review
Google Review Posted On: 07/24/2026 I would give this place zero stars! They wanted me to pay out of pocket to get some work done which they told me my insurance didn't cover it, however they did. I've been waiting for over 6 months for a pre authorization that has never been sent! You call no one knows what's going on and then they give you the run around. Very unprofessional I'm going somewhere else because this wait time is ridiculous. Jessica K Google Review
Google Review Posted On: 07/22/2026 Dental hygienist was incredibly authentic, listening to understand my current situation of post Leukemia treatment and advising a few pieces of advice (eat sweets in shorter time rather than delayed, to minimize the time it sits on teeth, chew sugar free gum to increase saliva after meals, fluoride toothpaste and wash for me due to dry mouth).
Front staff was welcoming and pleasant.
All other staff are warm and kind, such as assistant taking x-rays. Boruch N Google Review
Front staff was welcoming and pleasant.
All other staff are warm and kind, such as assistant taking x-rays. Boruch N
Google Review Posted On: 07/20/2026 Sade J Google Review
Google Review Posted On: 07/16/2026 Im very happy with my smile. Thanks to you. I will back. Debra F Google Review
Google Review Posted On: 06/15/2026 The Dr. (Caucasian Male) Wonderful Consult. Poor referral options from office staff. Office after initial visit from referral to out of office specialist a train wreck. Didn't send correct referral. I was there Saturday 6/13 for two hours before I was told the wait would be an additional 1+. Two plus hours for an appt at 1pm for a cleaning. In their defense they had a call out. Who's on call though? Horrible experience second appt. Also, my address was incorrect on my paperwork. Tawana G Google Review
Google Review Posted On: 05/21/2026 Dentist very understanding. Listens to what I said. He even redid something on my dentures. Dr Roth is the best to Sandra S Google Review
Google Review Posted On: 05/21/2026 I am writing to formally express my extreme dissatisfaction with the service I have received at your office. I have been a patient here for over a year, and the experience has been incredibly frustrating.
After completing the lengthy process of being fitted for dentures, I arrived at your office for my final pickup appointment only to be told that you could not locate them. I find it completely unacceptable that a medical office could lose a patient’s completed dentures. To make matters worse, I was informed that I would have to restart the entire process from the beginning.
This level of negligence is ridiculous and unprofessional. Based on this experience, I can no longer trust your practice with my dental care, and I certainly would not recommend your services to anyone else. Janet G Google Review
After completing the lengthy process of being fitted for dentures, I arrived at your office for my final pickup appointment only to be told that you could not locate them. I find it completely unacceptable that a medical office could lose a patient’s completed dentures. To make matters worse, I was informed that I would have to restart the entire process from the beginning.
This level of negligence is ridiculous and unprofessional. Based on this experience, I can no longer trust your practice with my dental care, and I certainly would not recommend your services to anyone else. Janet G
Google Review Posted On: 05/18/2026 This was my first visit to this location as a new patient. I had actually referred two family members here based on the positive reviews, which made this experience more disappointing for me because it did not reflect the expectations those reviews created.
After imaging was taken, I spoke with a coordinator who discussed treatment recommendations and costs. To my knowledge, I was not examined by a dentist, nor did I receive a clear explanation of findings or whether a dentist reviewed my case.
I was informed about an extensive treatment plan that was not covered by my insurance and would require significant out-of-pocket costs, with payment options discussed. I was also referred elsewhere for care.
My concern is not the referral or cost itself, but that I left without understanding who evaluated me, what the findings were, or the basis for the recommendations being made. As a patient, I expected more direct communication regarding my care before discussing expensive treatment options.
I referred family members here because of the strong reputation and reviews, but my personal experience did not align with those expectations. I encourage patients to ask questions, request records, and confirm who is providing clinical evaluation and treatment recommendations. I am expecting someone from the back office to call me regarding these concerns and I will follow through. What a disappointment. Mich L Google Review
After imaging was taken, I spoke with a coordinator who discussed treatment recommendations and costs. To my knowledge, I was not examined by a dentist, nor did I receive a clear explanation of findings or whether a dentist reviewed my case.
I was informed about an extensive treatment plan that was not covered by my insurance and would require significant out-of-pocket costs, with payment options discussed. I was also referred elsewhere for care.
My concern is not the referral or cost itself, but that I left without understanding who evaluated me, what the findings were, or the basis for the recommendations being made. As a patient, I expected more direct communication regarding my care before discussing expensive treatment options.
I referred family members here because of the strong reputation and reviews, but my personal experience did not align with those expectations. I encourage patients to ask questions, request records, and confirm who is providing clinical evaluation and treatment recommendations. I am expecting someone from the back office to call me regarding these concerns and I will follow through. What a disappointment. Mich L
Google Review Posted On: 05/14/2026 I’m always so nervous about going to the dentist, but the doctors here made me feel comfortable Blaire H Google Review
Google Review Posted On: 05/01/2026 Staffs at Avu D Dental are very caring
And they do explained what procedures will best suit you My biggest problem was when Dr Held knock every one of my tooth with something metal He did it on 2 separate occasions And he's. doing it after he gives me the fill in Both times I told him i don't like that Please dont do it again Joyce B Google Review
And they do explained what procedures will best suit you My biggest problem was when Dr Held knock every one of my tooth with something metal He did it on 2 separate occasions And he's. doing it after he gives me the fill in Both times I told him i don't like that Please dont do it again Joyce B
Google Review Posted On: 04/29/2026 Dr.Ross was the best , dentist that I’ve seen in a very long time I would recommend him to any one . Thank you for being gentle Dominique H Google Review
Google Review Posted On: 04/27/2026 I visited this office years ago, but today’s appointment was very frustrating. I scheduled my appointment in advance, but accidentally provided my medical insurance instead of my dental insurance. They only called me 45 minutes before my appointment to say they don’t accept my insurance that’s when I realized the mistake. This should have been verified much earlier.
I was able to reschedule with another representative who immediately confirmed they do accept my correct insurance, which made the earlier confusion even more frustrating.
When I arrived, I wasn’t in the waiting room long before being called in so this was good. However, I was told I had to pay extra for a fluoride treatment. During the procedure, I had two foam trays in my mouth with a tube for about 30 minutes. At times, it was difficult to swallow, and no one checked on me. I had to signal to a staff member passing by just to ask when It could be removed. He came and remove it right away which i appreciate and applied fluoride. Howverr it as done messily. At the end thr procedure gave me a headache and stomachache.
On top of that earlier when I was first waiting in the chair , another staff member came in during my visit trying to sell me braces. I told him I wasn’t interested, and I also asked about another concern regarding my teeth. He said it would be addressed later, but he never came back (money grab). Saskia Google Review
I was able to reschedule with another representative who immediately confirmed they do accept my correct insurance, which made the earlier confusion even more frustrating.
When I arrived, I wasn’t in the waiting room long before being called in so this was good. However, I was told I had to pay extra for a fluoride treatment. During the procedure, I had two foam trays in my mouth with a tube for about 30 minutes. At times, it was difficult to swallow, and no one checked on me. I had to signal to a staff member passing by just to ask when It could be removed. He came and remove it right away which i appreciate and applied fluoride. Howverr it as done messily. At the end thr procedure gave me a headache and stomachache.
On top of that earlier when I was first waiting in the chair , another staff member came in during my visit trying to sell me braces. I told him I wasn’t interested, and I also asked about another concern regarding my teeth. He said it would be addressed later, but he never came back (money grab). Saskia
Google Review Posted On: 04/09/2026 Great people and very pleasant atmosphere. Work At H Google Review
Google Review Posted On: 04/08/2026 I advise anyone to get a second opinion with it comes to your health. I went to this place because I have a cracked tooth that got infected. And the Spanish dentist their told me that I needed a bone marrow transplant because they couldn’t just pull out my tooth and left it like that. That the infected was close to my bone. That I needed to pay $4,000 for a bone marrow transplant because my insurance doesn’t cover that type of procedure. So i left and called my insurance to see if they actually cover that type of procedure and they DO !! But they cover it if i went to a hospital because it’s a medical procedure not a dental procedure ! So not only did he try to take money from me but he was trying to do a procedure that required me to be in a hospital not a clinic. People do your homework and don’t settle for what a doctor tells you because they have a degree. Hopes this helps anyone suffering from pain. Ask questions especially if you have insurance. Irene S Google Review
Google Review Posted On: 03/30/2026 My Lovely P Google Review
Google Review Posted On: 03/24/2026 Dr.Held was awesome I definitely will recommend his services any day of the week come check him out . Chastity Z Google Review
Google Review Posted On: 03/23/2026 Great fast friendly experience. Receptionist was Christina wonderful and very professional. Pharaoh W Google Review
Google Review Posted On: 03/22/2026 The front desk people are very pleasant. But the other people in the back especially this particular lady is very rude nasty attitude. I never go back there my cousins also stop because of there attitude. Marilyn' H Google Review
Google Review Posted On: 03/19/2026 Souleymane S Google Review
Google Review