Patient Reviews

Avenue D Family Dental Reviews

4401 Avenue D, Brooklyn, NY 11203

4.6 / 5

based upon 1029 reviews.

5 / 5

based upon 4 reviews.

Posted On: 09/17/2025 Dr. Lam was so patient and kind! He explained every single step of my procedure Sharlonna G

Google Review

Posted On: 09/16/2025 Staff was really great, very friendly and welcoming
10/10 Aryanna M

Google Review

Posted On: 09/08/2025 Janice

Google Review

Posted On: 09/03/2025 Good dentist office, just their timing of things isn’t really good. Shakiya F

Google Review

Posted On: 08/28/2025 update - i really wish someone would hold offices like this accountable , and every day i understand why people do not like insurance or dealing with 'car salesmen like dentist '
'It sounds like there may have been a misunderstanding regarding your appointment and insurance processing'- there no misunderstanding - if you call me and say ' you filed a grievance against the other office , so were going to cancel your upcoming app. which they knew i was already upset when they called , so either the people in the offices are scammers or incompetentence to the fullest

After dealing with 1491 Flatbush junction family dental (0/5) and their shenanigans, I now have to put a review for the office manager who thought that she could scam me by creating a fake appointment, knowing that I filed a grievance against there other office . -she called me apologetic and even offering to put me in touch with a dentist that she uses only to call a week later to cancel it, but didn’t tell my insurance that she canceled it, be careful when using these people because they move funny, they are not to be trusted Ashley D

Google Review

Posted On: 08/18/2025 Very kind and knowledgeable staff. Walked me through everything being done. Wait time can be a bit long depending on the day Brandon B

Google Review

Posted On: 08/16/2025 Great staff! Very professional and respectful. A nice neighborhood feel to the office! Garry L

Google Review

Posted On: 08/14/2025 They are awesome! Kenny is a great hygienist! Kemoi R

Google Review

Posted On: 08/13/2025 Donald M

Google Review

Posted On: 08/12/2025 Nazifa T

Google Review

Posted On: 08/12/2025 I definitely recommend this dental clinic.
Kenny was super nice and friendly.
Explained the process. Rene C

Google Review

Posted On: 08/11/2025 great job Dr.held Madison M

Google Review

Posted On: 08/07/2025 Great place and the people are so nice Stephen N

Google Review

Posted On: 08/06/2025 Lana and staff was amazing . Think I found my hygienist. Richard S

Google Review

Posted On: 07/31/2025 *Edited Review* Due to an encounter with an employee refusing to provide the information for dental care provider. I was unsure about the legitimacy of this organization. A representative reached out to me via phone call clarified the misunderstanding provided me with the direct website to view all providers. She was able to schedule an appointment for me in a timely manner and kept in contact for my appointment with expectational customer service so I will change my review from 1 star to 5 stars. It is human to have misunderstandings but this business ensured it was resolved and that’s what any customer can expect. Ms.dimples N

Google Review

Posted On: 07/23/2025 I’ve never left a bad review in my life but this has to be said. I tried to get treatment here two years ago, and they completely ignored my complaint and did what they wanted, now two years later I’m having to pay so much to treat something that they could’ve prevented. Find dentists why actually care and listen to your concerns! Sabrina W

Google Review

Posted On: 07/17/2025 Super clean and they have modern technology. However front desk isn't attentive to details and I made a trip for no reason because I wasn't able to get the service I needed and was rescheduled for in 2 months. Seems a little unorganized. Yuritzel S

Google Review

Posted On: 07/14/2025 Dr Held was spectacular along with his assistant Beverly. 10/10 Keston H

Google Review

Posted On: 07/08/2025 This place really doesn’t care about the health of your teeth. I am currently doing a treatment plan for one problem but I have a slew of other problems that they don’t even address until I come back to them IN PAIN and they can’t even help me. I feel so stuck with them as I am paying A LOT for a treatment that doesn’t even guarantee anything . The appointments are so quick and quiet and very uninformative. I hate it here. I also strongly dislike the front desk service. I understand that this location means a certain demographic coming in but I am still spending THOUSANDS of dollars. A good morning and friendly demeanor would be nice. The receptionist is the first person you see before your appointment, why should I feel like I’m bothering her by coming in for my appointment? Feel very trapped and uncared for here 🥲 should’ve just let all my teeth fall out anyways. My treatment doesn’t even prevent that and they don’t have a surgeon at this location to help me Keri R

Google Review

Posted On: 06/19/2025 Worst cleaning ever. This practice used to be run by a doctor that cared. It got taken over by these money hungry car salesmen and is terrible now. They didn't tell me my insurance was not taken by them (after I asked) and I a $500 bill for a cleaning (with no cavities). And charged me an additional $100 for 'extra fluoride '. After trying to hard sell me on invisiline and braces. Don't go here. Don't trust them. Don't get robbed by them. Zero stars if I could. Anthony D M

Google Review

Posted On: 05/14/2025 Went to the dentist in mid March, was told everything was fine. Received a call in May leading with a sales pitch for Invisalign, which I had already stated in the office I didn’t want and then was told I had cavities that needed to be filled. Why am I being told about my cavities two months later instead of at my appointment when I asked? It seems as if their goal is to sell instead of taking care of the root issues. I will not be returning. Desreen J

Google Review

Posted On: 04/16/2025 Very quick Kimberly R

Google Review

Posted On: 04/15/2025 A little over a year ago I was transferred to this office from their sister office Canarsie Dental due to poor cleaning by their hygienist Yiyi. I was immediately content with this office as the new hygienist gave me a very thorough and appropriate cleaning after I complained to their office manager. With Avenue D being my new office, I scheduled a cleaning and to my surprise, the same hygienist from the other office Yiyi was there to do my cleaning. I regret not stopping her before she started but I thought I’d give her the opportunity to clean my teeth since over a year had passed. A few days after my cleaning, I noticed my permanent retainer was broken. I called the office (back office) and explained my situation. They scheduled me to come in right away to their orthodontist office as it was very uncomfortable for me to eat and speak. I explained that I did not receive orthodontic care with their practice but the back office rep said it was okay. For the record, my orthodontist was closed at the time. I had permanent retainers without any issues and cleanings done every 6 months since 2019. I went to their Avenue L office and the orthodontist there asked “why would I come to their office”? as if I had any control over which location I was scheduled to go. She sent me back to Avenue D, said that they would be waiting for me. I get to Avenue D and the dentist refused to see me or speak to me. I did get an apology for the inconvenience after making a complaint but was basically told that the hygienist did no wrong in my cleaning and that since I have calcium deposits that are tough to clean that the broken retainer is because of that. BS… calcium deposits are normal for people with permanent retainers. They require hygienist who know what they’re doing. My recommendation is that if you need a cleaning at any of their offices that you NOT get a cleaning by Yiyi, since she floats from location to location. She has zero bedside manner, she’s not friendly at all and is persistent about you spending $100 for a fluoride treatment. I suppose if the retainer wire would have caused me a severe injury that it would still be my fault as well. Rather than hiring and retaining well trained and professional hygienist. I genuinely hope this young woman doesn’t cause anyone else any inconvenience, pain, discomfort or worse a severe injury. Bethany F

Google Review

Posted On: 04/08/2025 Great experience with hygienist and staff. Very friendly and welcoming. They also move in a very timely manner. Bianca

Google Review

Posted On: 04/08/2025 The MA and hygienist are amazing Mocha D

Google Review

Posted On: 03/31/2025 Great people always smiling been coming here for years recommended Jonathan R

Google Review

Posted On: 03/31/2025 Christian R

Google Review

Posted On: 03/27/2025 Patricia T

Google Review

Posted On: 03/26/2025 Dr.lam and his assistant excellent people they made me feel so comfortable it felt like I knew them for a long time the vibes was extra right So Jah Says A

Google Review

Posted On: 03/25/2025 Wonderful experience every time I come thru the staff always takes care of me thank you so much ESCADA M

Google Review